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customer centricity examples

Customer Centricity Examples That Define Business Innovation in China

Customer centricity in China is not a layer added to business strategy. The core drives how products are built, services are delivered, and data is translated into action. The most competitive Chinese companies treat every interaction as a signal and every signal as an opportunity to create deeper value. This article presents customer centricity examples […]

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what is the internet of things

What Is the Internet of Things (IoT)? Definition & Examples 

China’s Internet of Things (IoT) revolution is not theoretical or niche – it’s woven into everyday life. By late 2024, the country had nearly 3 billion IoT connections, officially surpassing the number of mobile phone subscriptions. This explosive growth means Chinese commuters, shoppers, and homeowners routinely interact with smart devices and sensors daily.  Over 90%

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what is voice commerce

What Is Voice Commerce? How China Is Pioneering Voice-Driven Shopping

Voice commerce isn’t a future trend—it’s here and changing how people shop. In 2024, global voice-driven shopping reached $116.8 billion, with projections hitting $151.4 billion in 2025. Behind this rapid growth is a shift toward more natural, frictionless ways to interact with digital services. Nowhere is this transformation more advanced than in China. Tech giants like Alibaba,

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livestreaming in China

Livestreaming in China: Transforming E-Commerce

Livestreaming has become a cornerstone of digital commerce in China, turning real-time video into a trusted shopping channel. It blends entertainment, influencer engagement, and direct purchasing into one seamless experience. From luxury brands to agricultural co-ops, businesses across sectors are tapping into Livestream platforms to drive measurable results. Consumers no longer scroll; they watch, ask

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word of mouth marketing

What Is Word of Mouth Marketing? Strategy & Success in China

Word of mouth isn’t just chatter in China—it’s currency. When digital ads struggle to gain trust and influencer fatigue sets in, brands that spark genuine conversations thrive. In this market, credibility isn’t earned through polished campaigns. It’s earned through people talking across WeChat groups, RedNote posts, and Douyin comment threads. Yet most global marketing teams

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What is social CRM

What Is Social CRM? How China Uses It to Connect & Convert

Social CRM in China isn’t an optional layer on top of marketing—it’s the system behind how brands build trust, deliver service, and drive sales. As global teams struggle with fragmented tools and one-way social campaigns, Chinese companies operate in a tightly integrated ecosystem. Every interaction—from a product inquiry to a purchase—is tracked, tagged, and personalized

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portrait of young woman using mobile phone

Retail Technology in China: Trends & Innovation

China has emerged as the global epicenter of retail innovation, setting a new benchmark for how technology can reshape how people shop, pay, and interact with brands.  Traditional retail models are quickly becoming obsolete in a market driven by digital-native consumers, tight urban infrastructure, and mobile-first lifestyles. The fusion of social media, e-commerce, and intelligent

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Gen Z stereotypes

How Gen Z Stereotypes Are Shaping Global Business

You’ve heard it before: “Gen Z is lazy.” “They’re glued to their phones.” These aren’t just offhand remarks—they’re stereotypes influencing how businesses hire, market, and innovate worldwide. Gen Z, loosely defined as those born between 1997 and 2012, is no longer an emerging generation. They’re already reshaping industries as both workers and consumers. According to

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customer loyalty

How to Build Customer Loyalty in China: Key Drivers & Strategies

Customer loyalty in China is not driven by habit or convenience. It’s rooted in how well a brand earns trust, shows cultural awareness, and stays present where daily decisions happen—both online and offline. In a market shaped by fast information flow, rising consumer expectations, and digital ecosystems built for interaction, loyalty must be earned repeatedly

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Gen Z shopping habits in China

Gen Z Shopping Habits in China: Online Trends, Luxury Buys & Where They Shop

China’s Gen Z—born between 1995 and 2010—totals more than 260 million people, making up nearly 15% of the population. However, their influence on consumer behavior far exceeds that figure. This generation shapes what, how, and why people buy, especially in digital retail. As Gen Z moves deeper into the workforce and gains financial independence, their

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